Support

Ridecoon is a lightweight app for indoor riding with a Bluetooth trainer and GPX routes. If something is not working, the usual issues are route import, Bluetooth connection, or device compatibility.

Common issues

• Ridecoon is intended to be used with the trainer's simulation mode for the most realistic ride feel.
• If your trainer does not support simulation mode, Ridecoon will fall back to target mode for effort control, which may reduce realism.
• Make sure Bluetooth is enabled before scanning for a trainer or heart-rate monitor.
• Use a valid GPX file with route points if route import fails.
• Internet access may be needed for Apple Maps tiles to appear on the route map.

Contact

• Email: gennadycodes@gmail.com

When contacting support

Please include enough detail for troubleshooting, such as:

• Your device model and iOS version.
• The version of Ridecoon you are using.
• A short description of the issue and how to reproduce it.
• Screenshots, if they help explain the problem.
• The trainer or heart-rate device model, if the problem is Bluetooth-related.

Privacy questions

For questions about privacy or data handling, review the Privacy Policy and use the support channels on this page.